High Customer Service Costs
24/7人工客服 costs are高昂. SMEs难以 afford professional customer service teams.
AI Auto-Reply
Handles 80% of repetitive inquiries.人工客服 costs reduced by over 60%.
24/7 Second-Level Response, 60% Cost Reduction
AI handles 80% of repetitive inquiries. Staff focuses on high-value services. One-click deploy, live in 5 minutes.
Traditional vs AI Customer Service
Say goodbye to high-cost, low-efficiency traditional customer service. Embrace the new era of AI customer service.
Slow Response Times
Long wait times for customer inquiries. Potential customers流失严重.
Second-Level Response
24/7 instant replies. Average response time from minutes to under 3 seconds.
Uncontrollable Quality
Different客服水平参差. Inconsistent or wrong answers affect brand image.
Knowledge-Driven
Answers based on enterprise docs. Consistent and accurate, controllable service quality.
From integration to live — simple four-step deployment.
Complete intelligent customer service feature set for diverse enterprise needs.
01
Connect Knowledge Base
Select existing knowledge base or upload docs to create. AI learns automatically.
02
Configure Service
Set welcome message, transfer rules, information collection parameters.
03
Deploy Live
One line of code embedded in website. Immediate effect, visitors can start consulting.
04
Continuous Optimization
Optimize answer quality based on data feedback and user evaluations.
Value量化
Let data speak. The actual results intelligent customer service brings.
01
Reduce Customer Service Costs
AI handles 80% of repetitive inquiries.人工客服 costs reduced by over 60%.
02
24/7 Second-Level Response
24/7 instant replies. Average response time from minutes to under 3 seconds.
03
Improve Conversion Rates
Website visitors get instant professional answers.咨询 conversion rates up 30%-50%.
04
Data-Driven Decisions
Auto统计 customer高频 questions and satisfaction feedback. Inform product优化 and operations.
Core Features
Complete intelligent customer service feature set for diverse enterprise needs.
01
One-Click Deploy
One line of JavaScript embedded in any website. 3 minutes to integrate.
02
Transfer to Human
Integrates with Feishu, DingTalk, WeCom. Auto-notifies when human support needed.
03
Transfer to Ticket
Complex issues auto-generate tickets. Track progress, no issues missed.
04
Smart Info Capture
Conversation records saved. Custom Widget style. Capture lead information.
05
Feedback Loop
Thumbs up/down feedback收集. Quality QA flows back to knowledge base. Gets better with use.
06
Multi-Tenant Isolation
Each enterprise has独立 knowledge base, config, and data. No interference.
07
Style Customization
Customize Widget colors, position, welcome message.融入 brand style.
08
Data Analytics
Auto统计 customer高频 questions and satisfaction feedback. Inform operations decisions.
Use Cases
Applicable across multiple business scenarios, making customer service truly create value.
01
Pre-Sales咨询
Auto-answer common questions about features, pricing, comparisons. Improve conversion rates.
02
After-Sales Service
Auto-handle order inquiries, return policies, usage guidance.
03
Technical Support
Intelligent解答 product usage issues and troubleshooting.
04
Internal IT
Employee IT self-service. Reduce IT department pressure.
Self-Optimization
Auto-optimize answers based on user feedback.业务人员 can also主动 select for optimization.
Hybrid Retrieval
Vector + full-text + keyword hybrid retrieval. RRF fusion ranking, higher命中率.
Multi-Turn Dialogue
Context memory support. Understand pronoun references. More natural conversations.
SSE Streaming Output
Real-time streaming answer delivery. Smoother user experience.
Smart Ticket Routing
Auto-identify issue types and assign to the right team. Fewer transfers, higher efficiency.
Satisfaction Loop
Auto-collect feedback after each conversation. Continuously improve service quality.